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Q1. How do I return an item? A1. We understand that you may change your mind and want to return an item. Therefore, we offer a 30 day return policy on most items. *Select items may have a shorter return period. You must first request an RMA number in order to return an item. See the RMA form to request an RMA. For more information see our Return Policy. Q2. What type of standard warranty do your tire products carry? A2. All tires sold by Vulcan Tire carry the standard manufacturers warranty. The basic warranty of most manufactures offer (at least) free replacement up to the first 2/32 of wear and then then the cost of the new tire is prorated up to 2/32 of remaining tread. The basic warranty on a tire covers workmanship and materials. What this means is, if the tire is unserviceable because of the fault of the manufacturer, it's covered. If the problem was caused by the car, the driver, something in the road, a collision, or being driven flat, it's not covered. Details of any manufacture's warranty will be supplied upon request. Beyond the standard manufacturers warranty, there are no warranties, express or implied, including any warranty of merchantability or fitment for any particular purpose. Q3. What type of mileage warranty do your tire products carry? A3. Some of the tires we carry offer a milage warranty, If a tire offers a mileage warranty it will be indicated on the tire's information page by listing a "Mileage Warranty". The "Mileage Warranty" indicated is the milage warranty offered by the manufacture. Remember that a treadwear warranty only applies to the original owner and the vehicle to which the tires were originally installed. The consumer is also required to prove that the tires were properly inflated, rotated, and aligned, replacing worn suspension parts when necessary. Most manufactures require that a tire rotation and wheel alignment be performed every 5000 miles in order maintain a mileage warranty. Details of any manufacture's warranty will be supplied upon request. Q4. What type of warranty do your chain products carry? A4. All tire chain products sold by Vulcan Tire carry the manufacturer's standard warranty of one to five years. (SCC brand chains - 1 year warranty, Konig brand chains - 5 year warranty) Details of this warranty will be supplied upon request. Beyond the standard manufacturers warranty, there are no warranties, express or implied, including any warranty of merchantability or fitment for any particular purpose. Q5. How do I make a warranty claim on a tire Product? A5. If a warranty problem should arise we will be happy to assist you. You have two choices as to how you may proceed with your warranty service. You may either return the tires to us for inspection, or see your local tire dealer. If you wish to see your local dealer, please Contact Us and we will supply you with dealer closest to you that sells the brand you are inquiring about. Of course, if you prefer, we will happily take care of your warranty claim for you. You will first need to Contact Us to request a RMA number. After receiving an RMA number, ship the tires to the address we specify for inspection. One of our tire technicians will determine if the tires are defective under the conditions set by the manufacture's warranty, you will receive the proper store credit for use towards a new set of the same tires. For warranty issues on Sumitomo brand tires Contact Us to request a RMA number. Q6. How do I make a warranty claim on a chain Product? A6. Every tire chain we offer is backed by a one to five year manufacturer's warranty. (SCC/Peerless brand chains - 1 year warranty, Konig brand chains - 5 year warranty) If a warranty situation arises, we will be happy to assist you. You will first need to Contact Us to request an RMA number. If prefer you can also contact the respective manufacturer. Security Chain Co./Peerless Chain peerlesschain.com, Konig Chain konigchain.com |
